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Foster Legal Lawyers – Privacy Policy

Privacy Policy of www.fosterlegal.com.au
Foster Legal Lawyers takes your privacy very seriously. We are bound by and comply with the Australian Privacy Principles derived from the Privacy Act 1988 (Cth).
Definitions: Foster Legal Lawyers = “Us” “We”
User = “Client” “You” “Your”
This privacy policy explains how we collect and use information that is provided to us through our website that allows us to conduct a range of legal services that we provide. This policy applies to all information that we collect. 
Personal Data
The type of Personal Information that we collect includes personal information concerning both potential new clients and reoccurring clients. 
The personal information we collect may include;
  • Names;
  • Contact Details (Phone Number, Email, Postal & Residential Address);
  • Date of Births;
  • Other personal information in relation to the clients personal status.

We may also collect sensitive information which is protected by a higher level Australian Privacy Principals. Sensitive Information can include;

  • Information regarding racial or ethnic origins, membership of a political association, religious beliefs or affiliations, philosophical beliefs, memberships of a profession or trade association or membership of a trade union;
  • Health information;
  • Sexual Orientation and practice;
  • Bio-metric information; and
  • Criminal Record information. 

If you do not provide the information we require, we may not be able to complete the applicable purpose of collection, such as supply legal representation you require. 

If we receive your information from third parties, we will protect it as set out in this privacy policy and take reasonable steps to ensure you are aware of the information provided to us and the circumstances we collected it. 

If you provide us with third party information then you warrant to us that you have the third party’s consent to do so. 


Purpose of the information collected 
We will not collect personal information unless such information is reasonably necessary for the purpose of;      

  • contact and communicating with you;
  • assessing whether we are able to act on your/your families behalf;
  • providing legal service and advice;
  • internal record keeping and analysis;
  • seeking consent in relations to publications of reviews and testimonials;
  • for market research, business development and marketing, including direct marketing;
  • running competitions and offering additional benefits to you;
  • sending promotional information about third parties that we think may be of best interest to you; and
  • We may also send voluntary questionnaires, surveys or market research to seek your opinion and feedback.  

We collect information from individuals at the pre-client stage when a legal enquiry is made. We will not consider representing someone who has not correctly identified themselves and we will not act of someone’s behalf without their written consent. Any conflicts of interest will also be dealt with in a professional manner and will refer you to another legal representative should this arise.

Overall, we collect, store and use your information to assess and preform legal services. 

Method of Collection
Foster Legal Lawyers collects this information through online forms and instruction sheets, emails, telephone calls, letters and in person. Often we need to source additional information from third parties such as contracts, section 32 statements, wills and power of attorney statements, bank statements and other information we see fit. This information will be sourced with the consent of our client, you. 
Information Security
We use both computer and paper based files. We endeavor to keep all information safe by taking all reasonable precautions to protect your information from misuse, loss and unauthorised access, modification and disclosure.
Confidential Handle of Information 
We believe it is essential that all information is kept confidential. We will not disclose information to third parties, other than set out in this policy and without your consent unless we are required to do so to prevent serious or imminent threat to life, health or safety  or unless we are required to do so under Australian Laws.
Disclosure of Information  
We may disclose this information;
  • for the purpose of providing information, products, services or marketing to you;
  • to credit reporting agencies and courts, tribunals and regulatory authorities where you fail to pay for goods or services provided to us; and
  • to third parties, including agents and sub-contractors, who assist us in providing information, products, services, or direct mail and digital marketing to you. This may include parties located, or that store data, outside of Australia.  

We may also disclose information by law, for example, under court orders or statutory notices to produce documentation under laws relating to social security, taxation, bankruptcy, ant-money laundering, counter-terrorism and the management of incorporated entities.

If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to transfer to the extent permissible by law our user databases, together with any personal information and non-personal information contained in those data-bases. We would seek to only disclose information in good faith. 

Website  
Our website is tracked and monitored to count the number of visitors we receive, where our visitors have come from ie: google search, direct link or social media. This monitoring is provided by Google coding and is translated by our website developer, SnowLake Creations. At no stage does this tracking and monitoring identify you to us or our developer nor can it read the information you have supplied to Foster Legal Lawyers via our forms and instruction sheets. 
Users can disable automatic tracking in their browser settings by selecting the “Do Not Track” send request button.

We are not responsible nor liable for information provided by third party links. We do not have any control over these pages and websites. Information provided to third party websites are not protected under this privacy policy.

Amendments

This policy may be amended from time to time, this includes changes, additions and deletions, at our sole discretion and will provide an updated version of this privacy policy on our website at all times. If at any point we decide to use information in a manner material different from that stated at the time it was collected we will notify users by email or via prominent notice on our website, and where necessary we will seek the prior consent of our users.
Contact 
Should you believe your information has been mishandled by Foster Legal Lawyers, we have in place a transparent approach to resolving these privacy issues in a fair manner. Please contact Eve Foster on Mb: 0497 620 188 or email admin@fosterlegal.com.au

Last Updated: January 2017